CalTrend Return Policy — Seat Covers, Dash Covers & Cargo Liners

Your satisfaction is our priority. If you are not 100% satisfied with your purchase, you may return your seat cover, dash cover, or cargo liner within 30 days of shipment for a replacement or refund, subject to the terms below.

Return Period

Items can be returned within 30 days of receiving the shipment.
All returned items require a Return Goods Authorization (RGA) number. See Return Procedure below.

Return Procedure

Before returning any item, call 1-800-846-8621 or email support@caltrend.com to receive an RGA number.
No returns will be accepted without an RGA number. Have your packing list number, contact information, and the reason for return ready.
Merchandise must be new, unused, and in resalable condition, with all pieces included (e.g., all seat cover panels, headrest covers, dash cover fasteners, or cargo liner components).
Items must ship back in the original carton with the RGA number clearly marked on the outside. Once shipped, email or call us with the tracking number.
Returns sent without prior RGA approval will not be accepted.
We do not reimburse installation, removal, labor, or other incidental charges.

Return Shipping Responsibility

Customer-paid returns: For all returns not resulting from a verified manufacturer defect or fitment error, including “changed my mind,” incorrect size/color ordered by the customer, or any other non-defect reason, return shipping is the customer’s responsibility.
Manufacturer defect or verified fitment issue: CalTrend will issue a prepaid return label for confirmed defects or fitment issues verified by our team prior to return.
Installation damage: Damage caused during installation or removal (cuts, tears, excessive stretching) is not covered as a defect. Items returned in this condition are not eligible for refund or replacement and will be shipped back to the customer at their expense or discarded per customer instruction.

Return Policies

Refund Timing: Refunds are credited within 7–14 days after we receive and inspect the returned item.

Restocking Fee: A 15% restocking fee applies to all returns that are not the result of manufacturer error or a verified defective product. This fee applies regardless of product category.

Cancellations / Refused Delivery

You may cancel an order free of charge any time before it ships.
Cancelling after shipment, or refusing delivery for any reason other than visible shipping damage, will be treated as a standard return and is subject to the restocking fee and return shipping responsibility outlined above.

Repairs

Not every issue requires a full return. We offer a repair service for seat covers, dash covers, and cargo liners outside the return window or outside defect coverage (e.g., wear damage, minor installation errors). Call 1-800-846-8621 for repair eligibility, pricing, and turnaround time.

Warranty

CalTrend products come with a 2-year manufacturer’s warranty against workmanship defects and material defects. We guarantee fit and quality on all custom-fit items and will replace or accept return of any item with a verified material defect or fitment issue.

Warranty exclusions: This warranty does not cover damage caused by installation, removal, improper cleaning, misuse, or normal wear. Items damaged during installation are assessed under the Repairs program above, not the warranty or return process.